Return Policy

At 9 Design Co, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we offer a hassle-free return and exchange policy to ensure your satisfaction.

Returns

If you are not completely satisfied with your purchase, you have 60 days from the date of receipt to request a return. 

To initiate a return, please contact our customer service team at sales@9designco.com. They will guide you through the process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.

Once we receive your returned item, we will process your refund. You will be notified via email about the status of your refund. Please allow up to 3 business days for the refund to be credited back to your original payment method. Keep in mind that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you wish to exchange your item for a different size, color, or style, please follow the same process as a return. Contact our customer service team at sales@9designco.com to initiate the exchange and receive a return shipping label. Once we receive your returned item, we will process the exchange and ship the new item to you.

Free Shipping on Returns and Exchanges

We are pleased to offer free shipping on all returns and exchanges within 60 days of purchase. This means that you can shop with confidence, knowing that if the item doesn't meet your expectations, you can easily return or exchange it without any additional cost.

Please note that this free shipping offer applies only to returns and exchanges within the specified timeframe. For any other shipping inquiries or concerns, please refer to our shipping policy or contact our customer service team.

Thank you for choosing 9 Design Co. We value your satisfaction and strive to provide you with the best shopping experience possible.